1 reviews | Active since Mar 2017
Most Annoying, run around, constant following up with Absa. A month later and still no resolution.
<p>A claim logged with Absa insurance based on a burst water pipe, i needed to follow up with both Absa and the plumbers, however till today since initial call logged on the 20th Feb, i still have no resolution and neither can Absa furnish me with any details going forward, A contracting plumbing company J.D. Plumbers were sent to my place for the repair however, the left leaving half my house without water supply. This has been on going and constant phone calls to Absa with no resolution. i am disgusted with the type of service received from Absa, the call centre agents always have excuses and never want to provide there managers details to escalate the matter further. till today i have been contacting Absa and still no resoltuion. The water supply which is cut of is of utmost importance, as its the key areas, the kitchen we cant do any dishes, the washing machine doesnt have any water supply as well as my fishatnk in the area can not be maintained. Hence i have losts some of my priciest fish due to lack of care and maintenance. </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
still awaiting a response to be contacted shortly. sure this response will take days as my 30+ days without water still continues.........
taking into consideration my emails are being read by the agent and no feedback or resolution what so ever...........
i take it that the matter is being treated very lightly, it just shows what disgusting services Absa provides...........
still awaiting a response to be contacted shortly. sure this response will take days as my 30+ days without water still continues.........
taking into consideration my emails are being read by the agent and no feedback or resolution what so ever...........
i take it that the matter is being treated very lightly, it just shows what disgusting services Absa provides...........
still awaiting a response to be contacted shortly. sure this response will take days as my 30+ days without water still continues.........
taking into consideration my emails are being read by the agent and no feedback or resolution what so ever...........
i take it that the matter is being treated very lightly, it just shows what disgusting services Absa provides...........
still awaiting a response to be contacted shortly. sure this response will take days as my 30+ days without water still continues.........
taking into consideration my emails are being read by the agent and no feedback or resolution what so ever...........
i take it that the matter is being treated very lightly, it just shows what disgusting services Absa provides...........
Still waiting to be furnished with details as per stipulated reponse as at the 22nd March. However i have been on my own account rtying to deal and get through to getting my problem resolved.
There is still no solution to my problem, even after phoning and constantly trying to get resolution from ABSA, the feedback and response is pathethic. to constantly follow up and having to try to get some resolution or time frames is a pain, due to imcompetent nature and people dealing with my case, i have also no response from the so called manager in the department, hence she has been copied on every email that has been sent.
This is a true reflection of how bad the service is, my current situation is that ABSA is on my daily lists of things to do, as i have to constantly follow up and track whats going to happen, this has been going on for more than a month and till now i still dont have a resolution or plan on the way forward.
what makes matters even worst is that, i have a preganant wife that is due anytime now, i have lost alot of my prized possesion fish, my fishtank water has been at its all time low with out any means of water to maintain it. Thus having an assessor out at my place who was shocked at the length of time it has taken to get my problem resolved, he was also shocked at the way the plumbers have left the job uncompleted yet demanded the access. the furnish report from the assessor has been submitted to ABSA, however there is no come back and no resolution as yet.
i have spoke to a person called Buhle from the complaints department too, he was meant to call me back at 14.00pm its now 30min later and still no call recieved. This again is was meant to be feedback and a way forward with regards to my query, however i have been dealing with alot more people and it just seems to be getting worst.
i am utterly disgusted and irritated at the service ABSA has provided. i dont think there is any service organisation that will provide such utterly **** service. Being in a service environment we strive to keep our customers happy and updated, let alone there seems to be no escalation procedure with regards to ABSA as the managers of the departments are never availbale or never interested.
This has just been the start and yes documents and all available information will be broadcasted to show the lack of service received. the next step which i am compiling to create awareness of such service.
Still waiting to be furnished with details as per stipulated reponse as at the 22nd March. However i have been on my own account rtying to deal and get through to getting my problem resolved.
There is still no solution to my problem, even after phoning and constantly trying to get resolution from ABSA, the feedback and response is pathethic. to constantly follow up and having to try to get some resolution or time frames is a pain, due to imcompetent nature and people dealing with my case, i have also no response from the so called manager in the department, hence she has been copied on every email that has been sent.
This is a true reflection of how bad the service is, my current situation is that ABSA is on my daily lists of things to do, as i have to constantly follow up and track whats going to happen, this has been going on for more than a month and till now i still dont have a resolution or plan on the way forward.
what makes matters even worst is that, i have a preganant wife that is due anytime now, i have lost alot of my prized possesion fish, my fishtank water has been at its all time low with out any means of water to maintain it. Thus having an assessor out at my place who was shocked at the length of time it has taken to get my problem resolved, he was also shocked at the way the plumbers have left the job uncompleted yet demanded the access. the furnish report from the assessor has been submitted to ABSA, however there is no come back and no resolution as yet.
i have spoke to a person called Buhle from the complaints department too, he was meant to call me back at 14.00pm its now 30min later and still no call recieved. This again is was meant to be feedback and a way forward with regards to my query, however i have been dealing with alot more people and it just seems to be getting worst.
i am utterly disgusted and irritated at the service ABSA has provided. i dont think there is any service organisation that will provide such utterly **** service. Being in a service environment we strive to keep our customers happy and updated, let alone there seems to be no escalation procedure with regards to ABSA as the managers of the departments are never availbale or never interested.
This has just been the start and yes documents and all available information will be broadcasted to show the lack of service received. the next step which i am compiling to create awareness of such service.