ND
Neil D

1 reviews | Active since Jan 2013

14 Oct 2024, 16:25

More, weekly malfunctions with Absa. Today it is my card being blocked for no reason. Last week 44k went missing.

Absa , as part of their weekly , intentional intervention in any normal functions of my accounts, has now blocked my credit card again.

Last night a transaction failed. Today I can't use the card at all.

I used the correct pins.

This is after they stopped me being able to see any transactions on the account , aside for the monthly statements, and after they took 44K out of my debt account and didn't actually put it in my credit card - they simply just made the money disappear.

We're already at the ombudsman from stuff they did in June.

0
Replies (3)
Absa
Absa's reply14 Oct 2024, 16:32
Official
Dear Neil Duly
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***2.
 
Kind regards,
Group Customer Care
Rezona Louw
ND
Neil D's update14 Oct 2024, 17:43
Reviewer Update
We've moved into you guys trying to get me to leave absa by messing with my account once a month to twice a month now?


Absa
Absa's reply15 Oct 2024, 08:56
Official
Dear Neil Duly
 
Thank you for your posting.

Our office is busy investigating your complaint.

Please refer to our email sent to your email address.
 
Kind regards,
Group Customer Care
Rezona Louw