More than two decades with Absa, still not valued

As always, I am appalled by your lack of customer service. I can't access my bank account either via the website or the app. I have made numerous phone calls (after 30min on the line, it went dead), emailed, sent my enquiry to Facebook - who ever handles your Facebook account does not answer unless you follow up and does not read the messages (they responded with the wrong info - are they illiterate?).

Perhaps I am asking too much but wow, I can proudly say that I have never treated my customers like this. Yes, Absa is a large company, but clearly you don't value you customers and clearly you bit off more than you can chew. Perhaps, scale down and put your customers first. Greed is evident in your business model and the reason for your lack of competence.

I have never felt valued as an Absa customer for the more than 2 decades I have had accounts with you.