More than R2000 deducted

More than R2000 deducted from my account although no CCV number was given. Is this ABSA security? On August 10 Hotel Mayet in Paris deducted said amount from my account even though I was assured I only had to pay if and when we arrived at the hotel. I was on the phone with ABSA for over 30 minutes trying to receive a statement by email or have the funds reversed, to no avail! On the statement from the ATM the amount was even more (R2600) and not specified as Hotel Mayet, so I could not use this as proof to send to the hotel to be refunded. I have to go to a branch personally and waste even more time! Very disappointed with the security as well as service of ABSA! I have obviously written a letter of complaint to the hotel as well. I have never written a letter of complaint before, but this time I felt that it was necessary!