MORE THAN 20 YEAR CUSTOMER, TREATMENT SHOCK

My husband has been with ABSA for more than 20 years and has a gold cheque card with them. When we app**** for a home loan they gave us hell. They were acting as if they were doing us a favour. Not the other way around. Now when we requested a copy of the Title Deed to apply for water with Rand Water for the farm, they advise me they cannot deal with me, even though when we app**** for the finance, they corresponded with me all the time. I cannot belief the type of service they are providing to loyal customers. It is shocking and we will not accept it. We want a copy of the Title Deed before the close of business today!!!!