CG
Craig G

1 reviews | Active since Feb 2014

10 Sept 2018, 12:49

More shocking service from ABSA Bank

Thank you Absa, you really make me want to have an account with you. I wrote of a terrible review on the 23/8/18. Then next day I was contacted by : Nthabiseng Sibande Specialist Case Manager Customer Care, Complaints Resolution Suite Retail and Business Banking

T +27 11 ********** F +***8 They asked me to send bank account numbers. I sent these a couple of days later. I never heard from any one. I send an email back to Absa, asking if they can sort this out. Well, three weeks have gone by and still no response.

Absa, you are useless to say the least. Just shocking service. Then you escalate it, and guess what, same shocking service.

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Replies (1)
Absa
Absa's reply11 Sept 2018, 15:15
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd