SW
Scott W

1 reviews | Active since Mar 2009

07 Jul 2015, 17:54

More of the same.

Good day,<br> <br> I am in the process of closing all my accounts with you on account of terrible service for the past 20 years.<br> <br> I went into the bank and wanted to close my credit card, which i would think would be pretty simple. After a while it was \cancelled"i asked where my card was so that i may dispose of it ? When i asked i was told its \""been distroyed\"" ... that`s great - but i did not see this happen - Anyways today i log into my internet banking to do a transaction or two and i notice you are debiting me \""monthly service fees etc...\"" surely the card is cancelled ???<br> <br> My card was in a positive balance and i was asked to transfer a specific amount out of it before it would be closed ... did i miss something or did you just not close it ?<br> <br> Then about a week later i get a call to increase my credit limits ... i feel like i`m in the twilight zone banking with you guys!?!<br> <br> Who would you recommend FNB or Standard Bank ?"""

0
Replies (1)
Absa
Absa's reply08 Jul 2015, 09:44
Official
Hello ottocs,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,