1 reviews | Active since Apr 2011
Morally bankrupt excuse of a bank!
I was thinking of moving to ABSA from RMB but that will never happen after this. I'm also advising everyone I know to avoid ABSA like the plague.
Today, my 72 year old mother who has the misfortune of banking with these clowns had to go into a branch (Mall@Reds - Google Reviews 1.4/5) because her savings account doesn't reflect on her online banking profile.
She was told by a rude woman at the door to get in the back of the queue, as were many other elderly banking customers.
We're in the middle of a global pandemic but you insist that the elderly and most vulnerable people to the disease get in the back of a queue with 45+ people in it.
How absolutely morally bankrupt of you! Disgusting!
ABSA absolutely deserves the poor name that it is garnering for itself. (1 out of 5 from 22,378 reviews)
Thank you for bringing this matter to our attention. Kindly provide us with your mother's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your mother's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management