IM
Iussufo M

1 reviews | Active since Feb 2020

01 Feb 2023, 13:39

Monthly vehicle installment increased twice in 1 year.

I am extremely disappointed with ABSA, they increased my monthly installments twice which is unacceptable, the increase for last month was by R1000 which is significant. This is extremely disappointing as the car finance is something that I cannot afford now. The debit order taken last month was by the increase and when I followed up on why they took so much they announced another increase in my monthly installment (I already received a notification of increase last month). I am extremely disappointed with ABSA.

0
Replies (1)
Absa
Absa's reply01 Feb 2023, 17:41
Official
Dear Lussufo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care