MD
Margaret D

1 reviews | Active since Mar 2009

27 Nov 2015, 15:30

MONTHLY SERVICE FEE ON AN UNUSED CREDIT CARD

I was charged a monthly service fee of R55.70 on my ABSA credit card and upon querying it in August it was reversed. In September the same thing happened again and I only called ABSA today to query it, 27 November 2015 after I noticed that they had deducted R25.00 from my savings account to pay the monthly service fees. The Agent told me that if I don't use my credit card I get charged a service fee of R55.70 every month. I told the agent that I would like to close the account in that case and she told me that I have to pay R145.42 for them to close it, but on my statement it only shows that I owe R87.79. this is very unfair. I have never paid for monthly service fees before on my credit card. Why now?<br> 2015-08-29 Description. MONTHLY SERVICE FEE REVERSAL Amount (R) . 55.70 <br> Date. 2015-08-29 Description. GARAGE CARD FEE REVERSAL Amount (R) . 25.70 <br> Date. 2015-08-29 Description. MONTHLY GARAGE CARD FEE Amount (R) . -25.70 <br> Date. 2015-08-29 Description. MONTHLY SERVICE FEE Amount (R) . -55.70 <br> <br> I just feel this is very unfair I have had a credit card since 2008 why now? Now I am going to close all my accounts with ABSA.<br> Disappointed client<br> Margaret<br> <br>

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Replies (1)
Absa
Absa's reply30 Nov 2015, 13:04
Official
Hello meggie,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd