LM
Lebogang M

1 reviews | Active since Feb 2025

03 Feb 2025, 20:03

MONTHLY CAR PAYMENTS

I AM SO ****ED WITH ABSA’S INCOMPETENCE . THEY USED TO DEBIT MY CAPITEC ACCOUNT FOR MY MONTHLY CAR PAYMENT, I THEN SWITCHED TO NEDBANK OF WHICH I ALERTED THEM. I GAVE THEM AN INSTRUCTION TO START DEBITING MY NEDBANK ACCOUNT WHICH THEY FAILED 😡😡. I ENDED UP PAYING THROUGH EFTs WITH THE REFERENCE THEY PROVIDED ME WITH. EVERY MONTH I GET CALLS FROM YOUR RUDE STAFF MEMBERS TELLING ME THAT I AM BEHIND WITH MY PAYMENTS. I HAVE TO SEND PROOF OF PAYMENTS EVERY MONTH ONLY TO GET TOLD “WE APOLOGIZE “ WE WILL UPDATE YOUR DETAILS ON OUR SYSTEM. TODAY YOU SENT ME A NONSENSICAL EMAIL TELLING ME THAT MY ACCOUNT HAS BEEN HANDED OVER AS IT’S IN AREAS. I WILL MENTION EVERYONE I HAVE BEEN SENDING PROOF OF PAYMENTS TO EVERY MONTH. IT’S MY CREDIT SCORE YOU ARE MESSING UP WITH HERE 😡😡😡. IF IT HAS TO GET TO OMBUDSMAN THEN SO BE IT. BELOW ARE STAFF MEMBERS I DEALT WITH NTHATI MANCHIDI 27.01.25, ANTOINETTE THOMAS 15.01.25, AVAF OPS 15.01.25, BONTLE MANASOE 7.01.25 & 20.12.25, SIMPHIWE MOLOANTOA 20.11.24, *** 24&30.07.24, AVAF SERVICES 07.08.24 AVAF SERVICES 14.07.24 AVAF SERVICES 07.05.24

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Replies (1)
Absa
Absa's reply04 Feb 2025, 08:59
Official
Dear Lebogang Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management

Best regards,