Month to open account still nothing

About a month ago I app**** online to open savings account Talisha Bradford worked with this. Affidavit was done and signed by SAPS and emailed back to Talisha still nothing, after two weeks her excuse was she was on leave. 06/05/2015 they contact me that I can get my card at any absa branch. I went to Absa Pretoria North Northdale where they said I must give them the affidavit I told them that Talisha have everything because I emailed it to her, her excuse was she give everything to the lady that opened the account to lazy to look at her emails and just forward the email. After 2 hours in the branch with no success I went to FNB and not even 20 minutes they open an account for me ect. Absa's service are very poor and they don't want to go an extra mile for a client.