Month old complaints

<p>I have a cheque account with ABSA for over a year now and have never been able to make online purchases, i have tired zando, takealot, nu metro, ster kinekor etc but nothing works..i have contacted absa so many times and they told me (as i have two cards both linked to my account) that both are activated for online purchases and when i try to make purchases and it doesnt work and i call them and they advise they will reset it and i should try after 30mins but it still doesnt work.</p> <p>Around the 25 of June I registered a complaint with ABSA to solve this and a few days later, a lady named Mavis called me and told me "its a general issue, your not the first customer to complain, we dont know when it will be fixed, goodbye" and that was it, and i obviously was not happy so i escalated it further and to this day, the complaint is still running, it has been escalated to manager after manager and department after department and i have to call all the time to get feedback as i get called once a week with insufficent information just to say another department is looking into it...I am honestly considering switching as before this I had another useless account with absa and I have really had enough now as this is taking way too long than it should..its either you fix it or I move banks, thats that</p>