Money transfered VIA payshap dissapered and until today the money has not been received

My name is Mawi Maphisa Tshuma. on the 4th of May 2023 at about 22h00, i made a Pay SHap transaction to my cousin who uses FNB. via the ABSA app. i was expecting the funds to clear immediately as advertised on the ABSA app however till today 3 days later the money has not been received and i have made several calls to ABSA requesting anyone who can assist to trace the money and the only response that i have been getting is that Pay SHap is a new thing at ABSA and they do not know to trace the funds or even see which account te money went to. i am very dissapointed having been an ABSA client for more than 30 years that R1000 can just dissapear and noone is able to trace the money. how much more risks are ABSA clients exposed to?