Money theif and terrible service

<p>Last week the 28th of February. I tried to withdraw money out of my account. After I had processed the transaction, the ATM came up with a message asking me to take my ID and proof of residence in to the back. </p> <p>No money came out..... </p> <p>I sat in my car outside the ATM and then received an sms saying the money had gone out of my account. R2000......</p> <p>No money came out of the ATM... I asked the cashiers if anyone went to the ATM after i had been there, literally seconds ago, they said no one had been to that side of the store since i had been there. I then called the bank. They opened up a case. I called and sat waiting for a few days, then decided to go into the bank.</p> <p>I was told they are over the period of resolve and that the matter has to be looked into ASAP, as they have a 5 day period to sort matters out.</p> <p>I was told that the machine needs to be cashed up and that they have requested for this.</p> <p>I Got told I would have my money by work end that day. Yesterday the 6th of March.</p> <p>Nothing happened. I have again gone to the bank and was told they are still waiting for the request to be attended to.... </p> <p>I have a daughter that is in crèche and the money I was drawing was for her fees. I am now stuck without this money and can not send my daughter to crèche unless this is paid.....</p> <p>Making my life very hard as I have to find someone to take care of her while I am at work.</p> <p>This is ridiculous service. I am not impressed at all. I have lost money due to ATM malfunction and no effort is being made for the matter to be attended to.</p>