MONEY TAKEN OFF MY ACCOUNT ********LY

12 January I received my credit card statement. Saw two amounts in USD had been deducted on 17 Dec and 23 Dec'14. Called Absa - spoke to Balaseka - explained situation - she said would give dtls to disputes dept. Ref no: ***. I followed up few days later and was told nothing was done - no record of query. I sent through all relevant details again to [Email Removed] Been sending follow up e-mails on daily basis since 12.01.15 to date. Received a call in the same week saying money was for a membership. What membership would I have with an American company? I asked for proof of the membership which Absa should have for the deduction. They can't just allow amounts to go off without proper documents otherwise every ***** on the planet can take your money. I asked them to put a stop on my card so no further transactions can take place. I AM STILL WAITING ON A REPLY. CREDIT THE MONEY ON MY CARD. YOU DON'T JUST ALLOW ANYONE TO TAKE MONEY AND NOT HAVE PROOF OF THE TRANSACTION. I SUPP**** YOU WITH EVERYTHING INCLUDING REF' NO. AND PREVIOUS E-MAILS. WHAT MORE WILL IT TAKE TO GET YOU TO REPLY TO MY E-MAILS????