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1 reviews | Active since Nov 2016

24 Nov 2016, 22:06

Money taken from the bond account without our consent

<p>My husband and I sold our house which was financed by Absa. We did not have a regular salary anymore and we could not afford to pay the bond. We both had personal loans and we had an arrangement e the attorneys to settle the loans at a discount. We both paid the arrangement amount to settle the loans. When Absa realized that there was money available y be paid to us in the bond account they cancelled the arrangement we had with the attorneys and took all the money that was due to us without informing us.I want Absa t return all the money they transferred from the bond account without our consent. We had an arrangement with their attorneys and we honoured that arrangement</p>

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Replies (2)
Absa
Absa's reply25 Nov 2016, 10:57
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply25 Nov 2016, 10:58
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd