JZ
Jeannette Z
1 reviews | Active since Oct 2014
03 Jul 2025, 12:49
MONEY TAKEN FROM BANK ACCOUNT NO PREMISSION WAS GIVEN !!!!
Good day
My husband has gone to the bank to sort this out i have send emails and all they can say to us is wait ..... Money went off my husbands account for amount of R723.28 and for some people it might not be alot but to us it is . He did not augtorise it to go off or anything and we can not contact the people that took it off as we do not know who it is i have emailed the ***** email of absa and disputes and yet everyone says wait 3-5 working days .... if this was your money would you wait
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Jul 2025, 13:27Dear Jeanette
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***7l
Regards
Pravesh Bejay
Customer Value Management
Absa's reply03 Jul 2025, 13:27
Official
Dear Jeanette
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***7l
Regards
Pravesh Bejay
Customer Value Management
JZ
Jeannette Z's updateReviewer Update
07 Jul 2025, 11:41Good day Pravesh
We still have no feedback from Absa regarding the money that was taken off my husband account can someone get back to us when as my husband can only take calls after 430 pm so could you contact him then
there has also been no email from absa confriming as stated above
We still have no feedback from Absa regarding the money that was taken off my husband account can someone get back to us when as my husband can only take calls after 430 pm so could you contact him then
there has also been no email from absa confriming as stated above
JZ
Jeannette Z's update07 Jul 2025, 11:41
Reviewer Update
Good day Pravesh
We still have no feedback from Absa regarding the money that was taken off my husband account can someone get back to us when as my husband can only take calls after 430 pm so could you contact him then
there has also been no email from absa confriming as stated above
We still have no feedback from Absa regarding the money that was taken off my husband account can someone get back to us when as my husband can only take calls after 430 pm so could you contact him then
there has also been no email from absa confriming as stated above
Absa's replyOfficial
07 Jul 2025, 11:57Dear Jeanette
An acknowledgement email was sent to your husband at the email address listed on his portfolio. The matter is currently under investigation, and we will provide an update on or before 11/07/2025.
Regards
An acknowledgement email was sent to your husband at the email address listed on his portfolio. The matter is currently under investigation, and we will provide an update on or before 11/07/2025.
Regards
Pravesh Bejay
Customer Value Management
Absa's reply07 Jul 2025, 11:57
Official
Dear Jeanette
An acknowledgement email was sent to your husband at the email address listed on his portfolio. The matter is currently under investigation, and we will provide an update on or before 11/07/2025.
Regards
An acknowledgement email was sent to your husband at the email address listed on his portfolio. The matter is currently under investigation, and we will provide an update on or before 11/07/2025.
Regards
Pravesh Bejay
Customer Value Management