Money taken for there error

I went into the Table View Branch to request a hold on my account due to continues debits that were costing me around R1000.00 a month. I completed all the documentation as requested and was told that the hold was in place. I was on maternity leave and therefor was not keeping an eye on my account for a few months. When I finally went to get a statement for my maternity benefits my account is in a minus of R1550.00. Turns out the branch never put the hold on. <br> I am a single mother who was dependent on my maternity benefits and now ABSA has take a huge chunk for their error. I have been into the branch 5 times over the 2 weeks and kept being told I would get a call back. I called again today only to be told I have to wait another 7-14 days before they can get approval to reverse the charges but there are no guarantees. <br> <br> If you did your job correctly, I wouldn't be in this situation, now myself and my children have to suffer for your incompetence?????? Not fair and not right!