Money taken but no prepaid electricity token received

Purchased prepaid electricity from the app. Money was deducted but no token received. In fact it states “incorrect data” Which amazes me. Bought then from FNB with no hassle at all. Let me just say this is not the first time nor the second time something like this has happened.

Please sort this out.

P.s : it shows nothing on History... money just taken. So don’t tell me to go view that.