Money taken

I am very disappointed with absa, 2 weeks back they did a journal on my savings account to someone else's credit card. Been calling them and they promised to reverse the money. What's amazing is that they say they have to call that client first before but when they took my money or did that journal no one confirmed with me. I have been calling and they would say they will get back to me. I don't want to say names as I don't want to get the consultants in trouble. I just want want my R491 back into my account, very annoyed that was my transport money