SM
Sheralene M

1 reviews | Active since Apr 2011

17 May 2016, 14:00

Money ****** from my account for the Third TIME!

<p>This is the third time that R99.99 has been deducted from my bank account with Absa. Every time I call Absa to find out whats going on i am given the details of the company that has ilegally deducted this money from me. Absa not willing to reverse this money back for me over the phone and advise me to go into the branch to do this. This is incovenient nor possible for me to do as I run an office alone therefor dont have time to stand in a bank! So I must sit back and watch money get ****** from my account while Absa srugs their shoulders? </p> <p> </p> <p>Why cant you block all R99.99 deductions from everyones accounts unless the person gives you permission to allow this to go through. common sense tells you that they deduct R99.99 hoping to fly under the rador of sms notifications. Otherwise help me return my money without the inconvenience. At this point I honestly want to close my bank account with Absa to avoid being electronically violated anymore. </p> <p> </p> <p>I hope to get a real response from Absa and over the phone assistance and not one of you automated replys. </p>

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Replies (2)
Absa
Absa's reply18 May 2016, 09:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

SM
Sheralene M's update19 May 2016, 08:51
Reviewer Update
Thank you Absa for contacting me. I appreciate your explanation as to why we have to go into the back to have this reversed. and I appreciate the manner of which assistance has been offered.