Money still not returned on a cloned card!

My cheque card was cloned on the 30th of June 2018.Someone made an ******* withdrawal in Indonesia. I received a call from ABSA ***** on that morning of the 30th June asking me if I had made a withdrawal in Indonesia and I said no I am in South Africa. The consultant then told me that they are going to suspend my cheque card and I told them that its fine. The consultant then told me that my money would be refunded within 3 working days.3 working days have obviously since passed. When I call the ***** line to enquire I get told my case has not been assigned as yet. Till today ABSA has not bothered to contact me to tell me why my money was not returned to me in the specified time.

Not impressed with ABSA taking their sweet time. Clearly someone is not doing their job. I want my money back!