PD
Petunia D
1 reviews | Active since Oct 2018
20 Dec 2018, 18:59
Money spot doesn't deliver
I received R1500 on the spot app for medical expenses I needed to pay on the 14th of December and I'm extremely disappointed in your service. I cashed out on the same day I got the funds and I still haven't received it. I need my money. I can't even call customer care. All I get is a automated email. So disappointing. I want that money,
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Absa's replyOfficial
28 Dec 2018, 11:04Hi Basetsana,
Thanks for getting in touch. The cash out usually takes a couple of business days to clear as it follows the same payment mechanism as an EFT. Kindly also confirm the bank details you entered were correct and the money hasnt been reversed back into your wallet.
Kindly send us the following:
- Cell number linked to the spot app - Screen shot of the transaction in your app - please forward the emails you mention and the above requested info to *** and we will get the technical team to investigate the hold up for you. Many thanks
Virgin Money Spot team
Thanks for getting in touch. The cash out usually takes a couple of business days to clear as it follows the same payment mechanism as an EFT. Kindly also confirm the bank details you entered were correct and the money hasnt been reversed back into your wallet.
Kindly send us the following:
- Cell number linked to the spot app - Screen shot of the transaction in your app - please forward the emails you mention and the above requested info to *** and we will get the technical team to investigate the hold up for you. Many thanks
Virgin Money Spot team
Best regards,
Absa's reply28 Dec 2018, 11:04
Official
Hi Basetsana,
Thanks for getting in touch. The cash out usually takes a couple of business days to clear as it follows the same payment mechanism as an EFT. Kindly also confirm the bank details you entered were correct and the money hasnt been reversed back into your wallet.
Kindly send us the following:
- Cell number linked to the spot app - Screen shot of the transaction in your app - please forward the emails you mention and the above requested info to *** and we will get the technical team to investigate the hold up for you. Many thanks
Virgin Money Spot team
Thanks for getting in touch. The cash out usually takes a couple of business days to clear as it follows the same payment mechanism as an EFT. Kindly also confirm the bank details you entered were correct and the money hasnt been reversed back into your wallet.
Kindly send us the following:
- Cell number linked to the spot app - Screen shot of the transaction in your app - please forward the emails you mention and the above requested info to *** and we will get the technical team to investigate the hold up for you. Many thanks
Virgin Money Spot team
Best regards,