Money Returned into ABSA ATM

<p>I would like to express my disappointment in the service I have been receiving from Absa Bank lately.</p> <p> </p> <p>On the 28th of January 2017 I withdraw R1400.00 from an Absa ATM (No.09648) in Braamfontein Johannesburg. Unfortunately the money was dispensed but went back into the ATM and I was unable to access it. I immediately phoned Absa Bank to report the incident and the individual who assisted me assured me that indeed the money had gone back into the ATM as his system indicated that, he further advised that I should go into an Absa branch on Monday the 30th of January report the matter and my money would be reimbursed. To my dismay in reporting the incident on the Monday at Absa Rivonia, they told me the matter needs to be investigated as this was protocol and I eventually agreed to this as long as this procedure would eventually lead to me getting my money back. A case was lodged with reference number ********** , with case being routed to the Absa Card division. I phoned a few days later to make a follow up and was told that the case was routed to the wrong division and was now assigned to the Atm divison, which I regarded as very unprofessional on the part of Absa Bank because when I reported the case they should have known. On the 2nd of February I received an sms stating that Justice Baloyi had been assigned to my case and would revert back to but nothing has happened thus far and no contact details were given. I phoned the ATM division and they refused to assist me telephonically and insisted that I need to walk into a branch which I did. As I write this, I went back into Absa Rivonia where I lodged my complaint and they too were taken from pillar to post by their own bank as they could not find this Justice Baloyi nor give me feedback on my case. I had to take time out from the office to attend to this and this is time wasted. Absa needs to be a bit more professional in dealing with complaints. I am really disgusted by this and should my money be reimbursed I will consider changing banks. When you owe the banks they hound you but when they need to sought out refunds they take forever. I honestly think by now ABSA should be in a position to refund my R1400.00</p>