Money placed on hold

Good day absa my name is Shantal Ragnanan I opened an account 2 months back at the Chatsworth branch I did advise there would be a payment received as I sold a vehicle for R38500 consultant gave me the platinum card fee of R159 a month please note she wrote this down on my documents to give proof for the amount paid in, I haven't used the card and on the 26TH I tried to purchase only to have it say card not activated, I.went in spoke to another consultant and was told I will be given a replacement card the old was cut up and I was issued a new card and signed up for online banking as well for the past week I'm trying to us this card and it still says card not activated I went in today 3/11/2017 Phoenix branch only to be told there is nothing wrong with my card but there is a block on the account due to the large amount, please explain as this was told to the agent when opening this account that it was a car sale, furthermore the person deals with absa so it was feasible to open an account with you guys in order to receive payment, I was treated like a ******** for my own money which is earned in a proper way with proof available, furthermore there is a hold on the account no activity on my side and you people still take bank charges which is impossibly ridiculous , I will be coming into the bank tomorrow and I need this sorted out I need my funds as I have a family to take care of you people are just a ******* I also want my bank charges reversed for the months I didn't use the account, please have a manager or someone in higher authority contact me urgently