MONEY NOT SAFE AT ABSA

ABSA is not a bank where money is safe. My internet banking was hacked half past 1 the morning. More than R5000 has been paid to an unknown account. I then followed the whole protocol to report the ***** (phoned the ***** department, went to the police to get a case file, filled in documents to explain everything etc.) After a month I phoned the ABSA ***** department by which they said I must wait 30 working days. On the date of the 32 nd working day, I again phoned to which they said “If they have not phoned yet, just wait a little bit longer, they will phone you.” On 37 working days I then phoned the complaints department and they then informed me that the case has never been reported and there is no ongoing investigation. Now, no-one knows where the money went and they are giving the excuse that it was the credit department that deducted the money. I have never been behind on any payments, I have not been informed of any payment that will be deducted, I do not know where they got permission to do this. Now my credit score has been negatively impacted and I need to pay R5138 that someone else took and I am also responsible for paying the interest. Now I am assured that my money is not safe at ABSA, they take my hard earned money just as they please without any explanation .