Money Not Refunded!

I settled my Absa credit card but paid an extra R2000.00 which was confirmed it would be transfered back into my FNB account. That was last week Wednesday! Till today I haven't received my money and I'm not sure if Absa has closed my credit card like they promised to do so. I spoke to Linda from accounts closure first and the Lizette who is the person who said she had done a Journal for my extra cash to be returned. I have been trying to get a hold of the call centre but they are forever queing! ***