Money not reflecting. Please help.

I am currently out of the country. I sent money home to support my family last week Monday the 27th of January. The money is still not reflecting in my account. The money usually reflects the next day or 2 days later. I have called a few times and was told there is no money showing. I received a response on my hello Peter review on Friday, I was asked to send a proof of payment. I sent the proof of payment on Friday morning. I did not receive any response to that email. I would really appreciate assistance with this issue. I am normally a very satisfied customer, I don't know what is happening now. I have been depositing money this wat for the past 3 years and I never had a problem until now. Please help.