Money missing over International Remittance

In the old day, I have very pleasant experience with ABSA International Banking when transferring money overseas. However, I'm very disappointed with my transaction this year, as we don't even know where the money is and there is no plan of actions to successfully get the money into my beneficiary's account. It has been one month since the money left my account, and it still has not arrived at my beneficiary's account. I also did not receive a solid plan on how to successfully conclude this transaction. I would appreciate that the Forex team in Menlyn Maine branch can expedite the process, and to cover for my lost in the interest over the amount I'm transferring.