Money missing - Nedbank & ABSA

Complaint:- On the 2nd of August 2019, I made a payment through my Nedbank Money App, to a ABSA loan account that has been closed due to being paid up already. I know this was my error and went into Nedbank to find out how to rectify this issue, they informed me to wait for 10 working days because ABSA would send the payment back to me due to the account being closed. I wanted 15 working days and then went into Nedbank Clearwater branch again to find out what had happened. I was informed that No Money had come back to them and that I would need to go to ABSA, they printed out proof of my payment to ABSA and the account number it was sent to for me. I went to ABSA Clearwater branch to be told by the teller that there is no money on their side and I must go back to Nedbank and ask them to check unpaid / unclaimed / reversed accounts etc: and they should find my R1000-00 there. Nedbank did do this and after a couple of days they got back to me to say there is absolutely No Trace of the R1000-00 anywhere and I must go back to ABSA and speak to a Branch Manager, which I then did. The Branch Manager at ABSA Clearwater was very nice to me and took a copy of the POP I had printed out and she sent it to ***. They have come back and said there is no trace of the money R1000-00 and have asked for my ID number now, which I sent to them on the 17th of September. Have Not Heard anything back from either Nedbank or ABSA..... My question to BOTH NEDBANK & ABSA - is I have POP of the R1000-00 I transferred and How Can The Money Just Disappear? Surely 1 of the BANKS have my R1000-00???? 2nd of August to the 25th of September is completely Not Acceptable for my money still not t be back in my account!!!!