SW
Sue W
1 reviews | Active since Sept 2019
22 Jul 2024, 18:17
Money making racket
The star goes to the people who man the call centre - they have a sense of humor. Absa have blocked me from accessing MY money in MY access bond. So now I can't pay THEIR credit card bill so THEY can charge me interest. Clever money making racket.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
23 Jul 2024, 11:43Dear Sue Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply23 Jul 2024, 11:43
Official
Dear Sue Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
SW
Sue W's updateReviewer Update
16 Aug 2024, 20:5816 August and this is still not resolved. Not only can I still not access my own money, but ABSA homeloans have now changed my email address without any authorisation whatsoever. ABSA social media are anxious that no poor reviews are given to the ABSA brand, but unfortunately the fact remains that the people running the homeloans division cannot problem solve nor reach out themselves. The middleman approach is not impressive and is not working to solve the problem. 4 weeks and a conservative estimate of 4 hours of telephone conversations being passed from pillar to post, I am done.
SW
Sue W's update16 Aug 2024, 20:58
Reviewer Update
16 August and this is still not resolved. Not only can I still not access my own money, but ABSA homeloans have now changed my email address without any authorisation whatsoever. ABSA social media are anxious that no poor reviews are given to the ABSA brand, but unfortunately the fact remains that the people running the homeloans division cannot problem solve nor reach out themselves. The middleman approach is not impressive and is not working to solve the problem. 4 weeks and a conservative estimate of 4 hours of telephone conversations being passed from pillar to post, I am done.
Absa's replyOfficial
19 Aug 2024, 09:06Dear Sue Thank you for bringing this to our attention.
We have logged another case reference C-***0 since responding to the home loan email and I have sent you an acknowledgment email advising the same.
Kind regards,Vanessa CroweGroup Customer Care
We have logged another case reference C-***0 since responding to the home loan email and I have sent you an acknowledgment email advising the same.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply19 Aug 2024, 09:06
Official
Dear Sue Thank you for bringing this to our attention.
We have logged another case reference C-***0 since responding to the home loan email and I have sent you an acknowledgment email advising the same.
Kind regards,Vanessa CroweGroup Customer Care
We have logged another case reference C-***0 since responding to the home loan email and I have sent you an acknowledgment email advising the same.
Kind regards,Vanessa CroweGroup Customer Care