Money lost due to unprofessional service

<p>We wanted a debit order arrangement with ABSA. We contacted Steven from the Brakpan Branch. He opened an investment account for us. Sebo Magoli told Stephen that the debit order arrangement will be implemented and working within 2 weeks, when we will be able to continue with work for our clients. A week later, R2000 was debited from my account – confirming that the debit order arrangement was ready and working. He then assured us that we will be able to submit debit orders at the end of July. We then delivered 100 items of our product to our clients. The debit order instructions were not sent at the end of July, and we did not receive any money for the products we delivered to our clients. Sebo Magoli – who is in charge of this investment account – told us that he will phone us at 10:00 today, but he failed to do so – and he is also not answering his phone. This is completely unacceptable, and the service that we are getting from ABSA is very poor. Please contact me as soon as possible to resolve this issue</p>