hN
henry N
1 reviews | Active since Oct 2009
31 May 2021, 19:02
Money lost at Absa
Myself and sever other people deposited moneis at the atm over the weekend at the Waverley plaza branch, where the amounts deposited and amounts accepted does not correspond. After wxplaining the situation to one of the staff ladies this morning, she returned with bad attitude and the word jessus . Walking away. They said they will audit the atms and get back to me today. This did not happen. Almost 1000 rand gone, and the other customer had the same complaint for 4000. Pathetic. I think I must go to the branch and take some furniture for my lost, to cancel it out!!
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Replies (2)
Absa's replyOfficial
01 Jun 2021, 09:09Dear MR HL NABAL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please provide us with the exact amount you deposited , date and account number .Your complaint reference number is C-***5 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please provide us with the exact amount you deposited , date and account number .Your complaint reference number is C-***5 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,
Absa's reply01 Jun 2021, 09:09
Official
Dear MR HL NABAL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please provide us with the exact amount you deposited , date and account number .Your complaint reference number is C-***5 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please provide us with the exact amount you deposited , date and account number .Your complaint reference number is C-***5 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,
hN
henry N's updateReviewer Update
07 Jun 2021, 14:36It was supposed to be resolved by the 7th. Thats today. No replys on my emails and no feedback. Seems i will have to go and open a ******** case against absa for theft of money!!
hN
henry N's update07 Jun 2021, 14:36
Reviewer Update
It was supposed to be resolved by the 7th. Thats today. No replys on my emails and no feedback. Seems i will have to go and open a ******** case against absa for theft of money!!