wK
winston K
1 reviews | Active since Nov 2010
08 Jan 2025, 13:41
Money is not safe with ABSA - Merchants no longer require a pin!
In store merchants and online merchants can process a payment from your card without a pin or a sure check. This happened today for a R1600 transaction that I TAPPED WITHOUT A PIN!
So now I've blocked my card entirely and will go to another bank. Absa themselves told me that merchants need not require a pin irrespective of the amount. Which means that someone can just take my card and tap it until they drain my account.
Then I have to log a case, go to the police station, get an affidavit and wait for their investigation to finish... This is ******* and UNACCEPTABLE!
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Absa's replyOfficial
08 Jan 2025, 15:50Dear Winston Kasaval Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Jan 2025, 15:50
Official
Dear Winston Kasaval Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw