Money Dispute

Good Evening.

I cannot believe that one of the leading banks in South Africa is also beginning to threat their customers like ****,

I am very disapointed in what happened this past 2 days, The Customer care consultant promise to contact me back on momday and that never happened, Probably Absa feels that R1000 is not enough to care, I am biggining to regret the fact that i moved to Absa.

Can someone please read below and assist if possible.

I really hope you can assist or send me in the right direction for assistance.

On Friday the 30th of November at 15:56 right after work i went to a ATM at Vaalpark Toyota to withdraw R1000 i did the same prosedure i always do, key in pin select amount, select account, but then the screen displayed insufficient funds i found it strange as i knew i had enough money in my account and therefore a slip printed out stating that, as soon as my card was dispensed a sms came tru stating that i withdrew that R1000.

My heart started beating as i knew i never received anything but i knew something was wrong and my fiance had a similar experience and her money was reverse almost immediatly so i thought to try again, Unfortunatly the ATM displayed that the money was taken i wanted to try again but there was a que behind me as the ATM is located inside the garage shop and its aways busy, it came to mind that maybe it's card fruad but that can't be possible as i was standing there the woman and gentlemen behind me withdrew R3000 and R250 respectively.

I started to panic give or take 30 minutes after the incident and raced to Absa Vaalmal after i hoped that maybe they will close later, upon arrival they were closed so i then had to call the help desk, I resorted to the Fruad line and the friendly lady helping me confirmed that it is technical difficulties and the technicians is working to sort it out and my money will be reversed. I was releived as this was money for fuel to get to work.

On Saterday morning i checked my account again to see if it was reversed but to no avail. I then decided to visit a ATM for clarity, The closest one to me was the Sasolburg Branch, I went straight to the customer care there was two ladies seated and a standing gentlemen, I was assisted by the gentlemen, He wasn't helpfull at all saying he can't do anything about it now and i understood that because it was Saterday but the manner i was treated made me feel i was wasting his time.Still he also said to me that the money will be reversed.

He assured me if my money wasn't reversed on Monday 3rd of December he will launch a dispute and phone me with a case number and that didn't happen either. He went onto my account and after that i cannot use my Absa App from my phone anymore.

Please can someone just give me answer regarding this matter, The ATM has a camera and that can show if i took the money right?

Please kindly assist Kind Regards Gerhard ********** 890 ********** 080