Money disappearing from the ABSA Cash Send

A week ago I had a bad experience with the ABSA Cash Send service, The money that I had transferred to someone seemed to have disappeared from the system. I transferred money on the 23rd of Aril and when the person I transferred money to went to withdraw money from the ATM at 13h45, it showed that the money had been redeemed. I then called the Customer Service to enquire about this problem and I was informed that the money had been successfully redeemed exactly at 13h45. To our surprise, there is no money that came out except for a receipt with the message'' CASHSH SEND REDEEMED'' I still have not received any feedback from ABSA after I had escalated the matter to them. I escalated the matter on line to the *****, Cash Send departments and I even visited the bank where they escalated the matter. I made follow up calls to no avail and I was taken from pillar to post. I still have not received any feedback despite a number of call I made. I understand there may have been some errors with their systems but they don't seem to be keen to investigate this matter. This could also mean that people who are working from inside are fiddling with the system to ***** from people. This is worrying and it puts the customers at risk. I urge the management at ABSA to take this very seriously and investigate this matter and refund me back my money. If they do not respond to my query, I will close all my accounts since I bank with them. The people who are working at the departments (*****, Cash Send and Actionline) that I have been in contact with they are very unprofessional and they do not value you as a customer.