JJ
Johannes J

1 reviews | Active since Dec 2025

15 Dec 2025, 21:35

Money disappearing from Accounts and Bank has no answer as to why the client was not informed.

Absa bank has not informed people about when large sums of money taken from a bank account. This is apparently not happening to one person but many. Their lack of communication, commitment to their clients leaves much to be desired. Even leaves a sad stain on the brand where monies are now being taken out of account without notification that is happening. Big amounts like this needs verification and probably an hour to clear. When stopped in that hour. They still can't explain how it left. We need answers as to why large sums of money +R200 000 can disappear from bank accounts. Instantly without the bank notifying the individual. This is unheard of.Their helpline for ***** is an utter joke. They transfer you after an hour of holding on the line to a consultant who does not know how to help you and is apathetic and still no update on the matter. This is such a terrible level of service. We as loyal clients do not need institutions that can't protect our assets where we placed our trust in them. We have placed trust in them. We need this to be sorted out fast and furious. As this is an ongoing issue.

0
Replies (3)
Absa
Absa's reply17 Dec 2025, 08:42
Official
Dear Johannes
   
Thank you for bringing this unfortunate matter to my attention. Please accept my sincere apology. Your reference number for this complaint is C-***1. Please be advised that an email has been sent requesting information. Once we receive it, we will look into it more.
   
Regards
Pravesh Bejay
Customer Value Management
JJ
Johannes J's update22 Dec 2025, 21:41
Reviewer Update
This is not the level of service I expect. Kindly call me. I will take the call to her. Thank you.

We obviously gone to complain about your company and there is a valid reason. Unacceptable. Kindly make contact with me. I her son, will take the call to her.

I expect a call from your company.

This is not R500 or R5000 ****** out of a bank account. Absa failed to notify her. How does R180 000 disappear and Absa does not notify of such a big amount. How does bank not notify a client from such big amounts. It has been more than 2 weeks now. Your landline gets me no joy...I find your agents are ***********.
JJ
Johannes J's update22 Dec 2025, 21:43
Reviewer Update
Have we become complacent with low standards and letting matters just slide.
Show a bit of urgency for such a case.