Money disappeared from my account

I’m very disappointed with Absa. I place my notice of R5000 last week from my Notice Select to my credit card. I logged on to the app to see if the funds have been transferred to my credit account as requested and noticed that the 5k was tranfered today and I can’t seem to trace where it was transferred to as it’s jig reflecting on my credit card .

I called Absa spoke to 3 different ladies who informed me that the money was transferred but they are unable to see where it was transferred too , refered time to another rep where I was on hold for 20 minutes .

Please I need someone to assist and trace this money as it was not transferred to me as per my request