CA
Chantine A
1 reviews | Active since May 2020
30 May 2020, 09:32
Money deducted from my account
Good day... I received an sms notification for money that was deducted from my account without my authorization. This is the third time this has happened. Here is the sms notification I received...
Absa: SAVE2196, 30/05/20 GRVTU.COM DELRAY B reserved R839.84 for a purchase.
I haven't made any purchases of R839. 84 anywhere. I also checked on my app and online banking. The R839.84 was definitely deducted from my account but does not show on my app or online just as before. I find that very strange and would appreciate some kind of assistance thank you
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Absa's replyOfficial
01 Jun 2020, 11:13Dear Chantine,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next four hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply01 Jun 2020, 11:13
Official
Dear Chantine,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next four hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd