WH
Wesley H

1 reviews | Active since Jun 2016

12 Jun 2016, 13:18

Money deducted from my ABSA cheque account

<p>I went into absa to draw money and was told that there was no money in my cheque account. I then asked what the last transaction was and was told it was absa to absa and a journal deduction. I asked for it to be returned and was told that they cannot stop the payment. I was then told that I must deal with an attorneys who's details were provided. When I contact the attorney I was then told that absa would have to authorise this and not the attorney. I was then told that it was for an old bond account that I had in 2009, 7 years ago where absa auctioned off a property I had worth R1.5m for R75 000. I did dispute it and nothing came of this. I have not been contacted at all until a week ago when a lawyer called saying I owe R500k. I said that there was a dispute and that they must get all the details and contact me back. Nothing happened except R50 000 been deducted directly from my cheque account. This is terrible by absa. I didn't have any sms notification at all from the bank for this transaction and was highly embarrassed when I went into the bank to draw money and was told I have no money in my account. I have spoken to the lawyers and absa and no one has come back to me. I want to know how this happened. On the statement ithat says RCCS BOS J. I WANT SOME ANSWERS ABSA. I will now be moving all accounts from absa. </p>

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Replies (2)
Absa
Absa's reply13 Jun 2016, 12:16
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

WH
Wesley H's update17 Jun 2016, 13:30
Reviewer Update

Thank you ABSA for the quik response by your whole team. I appreciate all the assistance. This was not a security breach at all but process I feel was wrong that I wasn't notified about the money taken off the account. In saying this your department dealt with the issue at hand in a very professional manner . Thank you. I also want to state that for the way this was handled I will remain a client of ABSA.