Money cant be found

I am very angry and disgusted with Absa it really goes to show that I need to move my account with them because its very useless.

1. Sat 04 May 2019 I made a payment transfer to someone R2000 normal transfer to FNB TO DATE THE PERSON DIDN'T RECEIVE THE MONEY . I tried calling sent from pillar to post but still with no help and the person is very angry because its like im making excuses. if this is not sorted now as in today. i will move my account and mom there with immediate effect because app is not user friendly like FnB everything most times you must go to the back yet difficult to help.

2. in 2004 i had a credit card with absa and they listed me which is now a prescribed debt but they gave me a loan which i pay very well but all of a sudden im told i owe that which is 15years later and saying recovering debt. im so anry with this bank.

and they keep sending a message saying they will look into it and come back till to date . why this madness. clearly we are not safe