Money before anything. Covid-19 or not absa must get their money

I have been home since March due to the corona apidemic. I pay my bond what I can afford. Absa calls me n say my account is in areas I explain to them n I state that I never got any communication as to wat their plan is to those affected by the covid-19 situation he proudly say it was announced on tv. I should have watched tv for the info. When they want to demand money they call each week but can’t do the same to come to the aid of their customers? I let that be today another debt collector calls. Firstly I told him my story he seemed not interested n told me to get a pen to write some email down really I was not even home that time. He said I should look for a pen he will call later then hung up the phone. Is this what we mean to absa as clients money machines to an extend that wen we don’t have money we are reduced to being ridiculed? I did not invent the virus no did I chose to be at home. In order to get money by all means the collectors called the other co owner claiming I am not picking their call. How immoral is absa’s staff when did I not pick their calls really. Wow