mobile banking is not user friendly

I registered for cellphone banking, then I downloaded the app. Their app is not working, I wasted my data bundles and time on their app. Yesterday I tried to logon to mobile banking , I struggled to enter my password I had to reset the password 6 times but I couldn't transfer the money to another ABSA bank account because I exceeded the limit, which is not true. It was my first transaction of the day.. Absa's mobile banking is not user friendly. Now because of struggling with the password, it is blocked and apparently I have to visit the branch, I hate visiting branches. If the whole thing was done for me at the branch as I requested. And their app was working I wouldn't be visiting the branch