Mobile App update sadness

Item: Absa
Rating: 2
Author: William S

Since Absa has updated the mobile banking app, all the clientele including myself with a semi older mobile phone find ourselves unable to use the banking app. I did go to two Absa branches to enquire as to resolving this, sadly all I get told is.....go buy yourself a new phone. I find this terrible service and expected more.......sad, very sad!!!

Helpful (0)

Replies (4)

Absa's replyOfficial

30 Oct 2018, 14:50

Dear Customer

Thank you for bringing this matter to our attention. Kindly advice what make/model of your phone for Digital to investigate further. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply30 Oct 2018, 14:50

Official

Dear Customer

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

William S's updateReviewer Update

30 Oct 2018, 14:57

Iphone4

William S's update30 Oct 2018, 14:57

Reviewer Update

Iphone4

William S's updateReviewer Update

31 Oct 2018, 13:56

I had a phone call from an Absa "agent".....firstly explaining exactly what I said from the beginning is the problem.....all he did is a FAT nothing! I am oh sooooooo disappointed in the terrible service!

William S's update31 Oct 2018, 13:56

Reviewer Update

William S's updateReviewer Update

01 Nov 2018, 13:43

Absa you have driven me to the point of searching for another bank to assist!!!

William S's update01 Nov 2018, 13:43

Reviewer Update

Absa you have driven me to the point of searching for another bank to assist!!!