lC
lance C

1 reviews | Active since Aug 2018

01 Oct 2024, 23:04

****mmmmmmers

I would like someone to assist me with a financial query on my account. I have a ABSA gold debit account in which I pay R125pm but every month I am paying R224 for an account which was promised to be R125. This is insane.as.i move my salary to ABSA but considering now to go back to my bank of choice because of all this that your company is causing me. I also see that on my credit card statement I'm paying an extra R800 pm for insurance products I never agreed to. R224 AFTER R224 is being deducted all because of.*********** sales people at ABSA I did take this up with my attorney and laid the complaint with the Banking ombudsman of SA because this is not the first that ABSA has been doing this to me. Imagine advertising an account of R125 but yet you paying a R 100 more .... I do mind paying the R125 pm but I would like my money that was deducted as extra charges paid back to me especially the one on my credit card. Please can someone email me on *** or call me *** as I need answers ASAP. We already living in a poverty driven society and here ABSA is killing the likes of people trying to make it

0
Replies (2)
lC
lance C's update02 Oct 2024, 09:01
Reviewer Update
and once again after laying the complaint and going countless times to the Bank- there was another R 147 credit life protection policy that went off on the Credit Card account. can someone please have this cancelled and re-imburse the amounts as i do not want this and also the monthly admin costs on my Debit Card. this is increasingly frustrating.
Absa
Absa's reply02 Oct 2024, 11:14
Official
Dear Lance, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,