Mistreatment

I opened a Absa business account in April 2020. I was told that due to covid restrictions the only branch with a business banker is menlyn. I was happy to go for menlyn understanding the statuc quo. I was connected to a banker Jabu Mabaso. All was well until i asked when would i recieve my card. He said i should wait for an email from Absa. I keeped sending messages because i was uncomfortable putting in more money in the account without the card in my posession. Debit orders started bouncing giving the account a negative flag. I kept asking when can i collect card, he literally went mute and didnt respond to my emails anymore. I procceded to go and check at the menlyn branch in hope i will be told card was available. Instead the assistant who wasnt wearing a name tag starts putting the blame on me saying when i realized Jabu was quite i should have just come furtheremore me not putting money in the account for my debits is my fault and Absa now cannot issue me with a card because i failed to consult any absa nor put in money. He didnt even want to listen to reason. What is more frustrating is the account is captured on my csd and till today 20 august i am without a card. The service agents are just programmed to give a premeditated answer and not look at the unique individual query. I feel i dont want to do business with absa as i was blamed for their lack of communication and i am expected to perform voodoo and see that the card is awaiting collection. I am exepected to pay money into an account yet card is with absa. Will all the *******ion in our country, i am expected to just be plain naive and not be coutious. Retrain your agents to look into costumers as individuals not give them one common solution. A solution might work for one and be impossible for the other. And your agent has the adacity to tell me wether i switch to another bank i will pay the arrears. Arrears that where caused by not being given what is due to me so i can properly manage my account. It is unfair, unjust and blatently cruel to blame me for your error. Covid affected all of us and i believe absa must also take the fall for trying to make money out of people during the pandemic. It is very ruthless to say the least