MISTAKES ON THEIR PART, BECOMES MY PROBLEM/ USELESS CONTACT CENTRE

<p>I financed a car through ABSA in 2013. I have made payments religiously- and was left with a settlement of about R139 000. I then sold the car in 2017, and the car dealership who bought the car, settled the bank. I then contacted the call center, who confirmed that the car was settled, and that there is an amount of R5000 due to me, the account being in the credit. ABSA then paid me this money. About a month ago, i kept receiving calls form absa, stating that my account is in arrears of R1400. I called them and informed them that this is due to no mistake of mine, as i was informed that the account was settled and in fact got money back from the bank. The ABSA representative from the collections department, EVA MASEMOLA, advised me in writing that the bank paid me too much money back, and that i now owed them R1400. I paid the R1400 and have now received no notification from anyone that the account is settled. After calling the call center and waiting 59 minutes on the phone, the call is dropped. I have made many calls with durations running into 30 minutes and above to this call center, and not one person answers! This is pathetic! I have wasted how much airtime on this! Is the bank going to pay me that back? NO!!!! To top it all off, i enquired about having a bad credit record with ITC, and EVA MASEMOLA informed me that once i pay them the outstanding amount, my ITC would be corrected. Again, i have this in writing. All I want is a confirmation of the money being received, a letter stating that the vehicle account is settled, and my ITC to be corrected. As this was not my mistake. I paid my bills faithfully for 4 years almost. This is the mistake of the ban****!!!!!!!!! </p>