Mistaken deposit

Good day

I am Jerimia Mogorosi ID *** account number ***. On Saturday(25 February 2023) I mistakenly deposited R5000 to absa account number ***. I had this account number stored on my banking app as Capitec and was trying to deposit the amount to my Capitec account.

I was then advised to send my query to digital department via an email of which I did and got a reference C-***4, after that I received no communication, my mails where not rep**** to when i contact your call centre your agents where very quick to dismiss me and tell me I must wait for 21 days 1st, i asked them how do I wait for 21 days if there's no communication, they just dismissed me, yesterday was the 21st day i called in to my surprise I was told my query was resolved on 1st of March, but nothing has been communicated to me. I am a loyal client of Absa, my loans, vehicle,home loan and current account is with Absa, I am expecting a better service from you guys