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JW
Johnny W

1 reviews | Active since Sept 2018

22 Feb 2019, 15:14

*** bad service

ABSA Missing Payments

On Friday 15 Feb 2019 I made a inter account transfer to the amount of R5000 from my check account to my credit card. This payment did not reflect. On 16 Feb I made a second transfer to the amount of R2000 which did reflect. On monday 18 Feb I phoned the Electronic banking devision which had been rude and unable to assist. I then proceeded to phone the credit card devision which had been friendly, but unable to assist.

I then emailed ********** which did not reply.

On wednesday I visited the Woodlands Boulevard branch which had been unfriendly and unable to assists.

On friday I received an email from ********** that simply stated that the following: "Good day

Payment is reflecting 16/02"

This email had been accompanied with a screen shot of a R2000 transfer which is not even the amount in question.

It is unbelieveable that the personnel at missing payments can be so ******** and not interested in their work at all. No pride, no dignity. Their Clients does not even seem to be worth a proper reply.

0
Replies (2)
Absa
Absa's reply25 Feb 2019, 14:16
Official
Hi Jonny,

Thank you for your posting. Please see email sent to your mail box. Thank you.

Basani Hlungwane
Group Customer Care

JW
Johnny W's update26 Feb 2019, 11:17
Reviewer Update
After my first review, it took ABSA approximately one working day to correct the missing payment. I had also been contacted by ABSA Group Customer Care whom requested me to forward all earlier correspondance in order for them to implement corrective action. After my initial review the staff had all been friendly and efficient. My problem still is that I had to write a review before receiving proper attention. I am planning on closing my Credit card as soon as possible. I will also not recommend ABSA to anyone.